Product Policy and Support

In a nutshell …

* Unlimited, Free Life-Time Upgrades

* 90 days Comprehensive Technical Support.

* 100% Satisfaction Guarantee.

Unlimited Free Life-Time Upgrades

Since April 2002, we have decided to adopt the now famous:
FREE Life-Time Upgrades Policy for ALL our software products.

Yes, that’s right, all our customers have been enjoying our free lifetime product
upgrade policy. No hidden charges, no jumping through the hoops to get the
latest product updates or upgrades.

While other companies charge you for each product upgrade, we give it to you
for free – a small way of showing our appreciation to you.

When you purchase software from us, you can be assured that your investment
will never become obsolete.

Our best selling Software – EasyClickMate has been updated numerous times,
usually one major upgrade per year to keep up with the changes. Here’s what
one of our satisfied customer from 2002 said about us:

For a list of all our software products, please click here


Product Support

All our software products come with an extensive 90 days technical support.
If you have any questions about the software – e.g. how to use, customize, install, troubleshooting, etc – we’re just a support ticket away.

If you need us to install it for you – just open a ticket requesting a professional
install and we’ll take care of it at no cost. It’s our way to show our appreciation to you.

All support tickets are answered within 24-48 hrs excluding weekends.

After the 90 day period we will STILL answer all your questions though in the rare
case that you require us to access your system (eg. to troubleshoot, upgrade,
re-install) – there is a nominal charge.

Click Here for Support Desk


100% Satisfaction Guarantee.

All our products carries a No-Nonsense 100% Satisfaction Guarantee. Give it a fair trial
for 60 days and if you don’t like it for whatever reasons, you will receive a courteous
refund within 1 business day.

No jumping through hoops or waiting for days for a response!


Comments 3

  1. Eric wrote:

    Hi Adrian,

    I already has a affiliate account with Clickbank.

    Do I’ve to setup a Clickbank vendor account first before I can use the Easy Click Mate?

    I’ll be buying the easyClickMate; easyClickGuard; easyClick404; CBListAutomator; AffiliateShield; Software;Power-RSS Software,
    which of these require technicial skills for installation, as I’m poor with script!

    Thank you!

    Best Regards,

    Addendum ...

    Posted 28 Aug 2009 at 6:35 am
  2. Adrian Ling wrote:

    Hi Eric,

    All of them do require some technical skills such as ftp, creating mysql database from your host’s control/cpanel, etc.

    However, our software comes with comprehensive Install Guide and User Guide. Many of our customers found it easy to follow the instructions.

    However, if you do get stuck , we would be happy to set them up for you.

    *note: if you plan to get easyClickMate and easyClickGuard – I recommend the combo package as it’s cheaper:

    Best wishes,

    Addendum ...

    Posted 28 Aug 2009 at 7:14 am
  3. yonggang zhang wrote:

    I have bought you two procedures;
    We have the opportunity to co-operate? I am in China, 260 million Internet users 50 million niche market, you will be able to make a fortune … but … … the premise that “script needs to support the Chinese” On! For example: iso-8859-1 in the Chinese under which garbage! Really bad with them … If you can put iso-8859-1 into a utf-8 encoding, or you will be separation procedure and content, or you are a “Simplified Chinese” language support package, or … I have so many ideas who are interested you can contact me through, we specifically talk, I believe will be able to help you! (I am using: translation, text a bit stiff …)

    Addendum ...

    Posted 11 Mar 2010 at 1:37 pm

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  1. From support policy - on 02 Feb 2010 at 9:53 pm

    […] Member. Posts: 3. Joined: 26-December 05. Real Name:Mark. Posted 26 December 2005 – 03:06 AM … Product Policy and SupportProduct Policy and Support. In a nutshell … * Unlimited, Free Life-Time Upgrades * 90 … to adopt […]

    Addendum ...